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FAQ

Frequently Asked Questions

What will your best friend’s day be like? We can pick him/her up in the morning. (Optional) Bring them to k9 Cabana for an action packed, fun-filled day. Play ball, tug of war, swim, have a treat and nap time Romp in our 5 play areas. Play some more!   Return him/her home with a smile and exhaustion GUARANTEED!

Can’t get your doggie to us?   We realize some people (especially in our area) need our dog taxi service for various reasons. Transportation is available for daycare and grooming clients.  Safety harnesses or dog crates will be used for transportation in our ‘Cabana Cab’ minivan. Pick-up times and locations will be worked out on a first come, first serve basis.  Rates are $6/one-way or $10/round-trip up to a 5 mile radius.  $1/each additional mile.  Do you and your neighbors/co-workers have dogs that can carpool together?  Group rates are available!

Going on Vacation?   Send your best friend on his/her own resort! We love it when our friends stay over for a slumber party.  Our resort guests are all treated with the utmost tender loving care. They will spend the day keeping busy with dog daycare activities and in the evenings, they will enjoy your choice of OPEN boarding or a private cabana.

*Pet massage will also be available for those who are missing you and need special relaxation techniques.

Do you have more than one dog?   We offer a 30% discount for additional furry family members.

If my dog can’t/ won’t participate in active play, what happens?   No problem! The older dogs can hang out in a private cabana, stay in a quiet play area or help the Pack Leader supervise the playground.

What about food?   Daycare guests normally do not need a meal, however puppies or special diet guests can provide their lunches in a marked container.  For vacationers, please bring a plentiful supply of his/her own food in a marked container/bag.  We would prefer not to change foods due to the fact that it may upset his/her tummy.  Your dog will be extremely active and may need a little more at mealtime than usual, so please make sure you pack enough, and of course, any leftovers will be returned.  If you do run out of food, we will provide a delicious home-cooked meal of rice, chicken broth, and chicken chunks at the cost of $5 per meal.

What happens if there is an emergency?   All of our staff are Pet CPA certified through the American Red Cross. We take every precaution possible to keep our guests safe, however, should an emergency occur we will:

-Stabilize the situation

- Local vet on call -Transport to vet (during business hours) or emergency facility (if needed) -Contact family members

What is the protocol for evacuation? Print this important info regarding evacuation

How do I enroll my pooch at k9 Cabana? Contact us by phone 1 (888) 544-DOGS (3647)or via email at mydog@k9cabana.com and we will schedule a trial day of socialization (required before your pooch’s 1st boarding stay).  During the trial we will introduce your dog to others of like size and temperament slowly and watch body language, posture, and for signs of aggression.  Once your dog passes we will complete the application process, give a tour of the facility get him/her scheduled for playtime!

What vet records will I need during the application process? We currently require that the following records be provided during the interview or you may have your vet fax them to us at 1 (866) 431-9545 before we introduce your dog to the playgroup to ensure the safety of all 4-legged guests.  We require current vaccinations for: Rabies; Distemper /Parvo; Bordetella (required every 6 months) ;-Negative Fecal Test (parasite).

My dog is aggressive, can they still apply? Unfortunately, No. It is important that we put the safety of all of our guests (as well as employees) first. If aggressive behavior was allowed, we cannot ensure everyone’s safety.

 

HOURS of OPERATION

Mon-Fri

7:30AM - 6:00PM

Weekends / Holidays

8:00AM - 5:00PM

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*CLOSED DAILY*

12PM-3PM

for Naptime

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Call us now!

(843) 748-0351

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